We want you to love what you ordered, but if something isn’t right, let us know.
You can return unwashed and unworn Products bought on this Website by mail only. You shall send back the goods to us, without undue delay and in any event not later than 14 of your receipt of goods. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
Shipping and handling charges paid on your original shipment are not refundable. Items bought via this website, cannot be returned in store.
Products returned as a result of a defect will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us. Please ensure you return these to us as soon as possible, indicating what the defect is in the specified manner on the return slip.
If you return a Product for any reason, we will examine the item and apply your refund within a reasonable period.
This does not affect your statutory rights.
Returns by Mail
Return shipping is at your own expense, please be sure to send to the following address:
FOF TOPS Limited
30 Green Lane
London NW4 2NG
Follow the below instructions to package your return and mail it back to us:
- Use the return slip to record your name, invoice number & original delivery address.
- On the return slip, record the item(s) that you are returning and note the quantity and return reason(s) for each item.
- Pack up parcel securely and make sure it is watertight.
- Should your parcel not arrive back to us – we will require evidence of shipping.